Shipping Policy

Standard delivery is a flat $6.95 on any order going to a United States address. Once the basket total reaches $58 the shipping charge is removed automatically at checkout — there is no code to enter and no minimum quantity.

Orders are packed within 1 business day of payment clearing. Transit then takes 3–6 business days with USPS Ground Advantage and UPS Ground, so most customers have their parcel inside a week. Weekends and public holidays are not counted as working days.

We ship to street addresses and PO boxes within the fifty United States. We do not ship internationally, and we cannot deliver to freight forwarders or parcel-consolidation addresses.

Orders go out in corrugated boxes with paper void fill rather than loose plastic. Anything with a blade or a sharp edge is sleeved before it is boxed, and anything ceramic is wrapped separately so the pieces cannot knock together in transit.

Check the delivery address before you pay. Once a label is printed we cannot change it, and a carrier redirect adds days. If you spot a mistake immediately, email service@milkfarmshop.shop — if the parcel has not left, we will reprint it at no charge.

Business days mean Monday to Friday excluding federal holidays. An order placed on Friday evening begins its handling window on Monday morning, and one placed the day before a holiday begins the day after it.

If tracking has not moved for five business days, or the carrier has marked a parcel delivered and you cannot find it, email service@milkfarmshop.shop with the order number. We open a case with the carrier and, if it cannot be located, we resend or refund. You are not asked to chase the carrier yourself.

Email service@milkfarmshop.shop or call +1 (323) 892-1068 during Monday–Saturday 11:00 AM–7:00 PM · Sunday 11:00 AM–5:00 PM (PT).