Payment Policy
This page lists the payment methods Milkfarm can actually take, what happens to your money at each stage, and how we handle a failed or duplicated charge.
Methods we accept
Checkout accepts Visa, Mastercard, American Express, Apple Pay and Google Pay, Klarna, Afterpay and Cash on Delivery (COD). The list shown on the checkout page is the authoritative one. We do not accept wire transfers, cryptocurrency, gift cards from other retailers, or payment by telephone.
Currency and tax
All prices on this site are in United States dollars and include no sales tax until it is calculated at checkout for the destination state. The total shown on the final checkout screen is the total you are charged.
When the money moves
For prepaid methods the charge is authorised when you place the order and settles when we dispatch. Where cash on delivery is used, nothing is taken by us at all — you pay the carrier directly at the door.
Keeping payment data safe
This site runs over HTTPS and we do not store card numbers. Payment details are handled by the payment provider, not by us, and our staff have no way to see a full card number at any point.
Declined and duplicated charges
If a payment is declined, nothing has been charged, even when your bank shows a pending hold; those holds clear on their own within a few days. If you believe you have been charged twice, email service@milkfarmshop.shop with the order number and we will refund the duplicate the same working day we confirm it.
Paying at the door
Where an order is paid on delivery, the driver collects the amount shown on the order confirmation and nothing more. There is no separate collection fee, and the carrier cannot ask for a different figure than the one on the paperwork.
Receipts and invoices
An order confirmation is emailed the moment an order is placed, and it lists every line, the shipping charge and any tax. If you need it again, or need it addressed to a company, email service@milkfarmshop.shop and we will resend it.