Cancellation Policy
An order can be cancelled at no cost right up to the moment it is handed to the carrier. This page explains how to do that and what happens if the parcel has already gone.
How to cancel
Email service@milkfarmshop.shop with your order number and the word “cancel” in the subject line, or telephone +1 (323) 892-1068 during Monday–Saturday 11:00 AM–7:00 PM · Sunday 11:00 AM–5:00 PM (PT). Email is the more reliable route because it timestamps the request.
How long you have
We pack within 1 business day, so a cancellation is almost always possible if it reaches us the same day. Once a tracking number has been generated the parcel is with the carrier and we can no longer pull it back.
If the order has already shipped
If the parcel has already shipped, refuse it at the door or let it arrive and start a return under the returns policy. Either way you have 30 days from delivery to send it back and the refund follows the same 3–5 business day route.
Cancelling one item from a larger order
A single line can be cancelled from a multi-item order as long as it has not shipped. The rest goes out as planned and the refund covers only the removed line; if dropping it takes the basket under $58, the shipping charge is recalculated and we tell you before we act.
When we cancel an order
We may cancel an order ourselves if an item turns out to be unavailable, if the price shown was clearly wrong, or if the delivery address cannot be verified. In every case we tell you why and refund in full before doing anything else.